When Jag Rattu, owner of Audio House at 645 Soscol Avenue, received the Napa Chamber of Commerce 2017 Customer Service Person of the Year award, he was both surprised and humbled. Accepting the honor, he explained how he became a Napa business owner. “Before I bought it, sales at the Napa store were stagnant, and my boss wanted to sell it. I offered to buy it from him, and he countered by saying we could be partners. I thought about it for about a second, and told him that I